Privacy Policy
Privacy Policy – Lucy & Rose Maryland
This Privacy Policy explains how Lucy & Rose Maryland (the "Website," "we," "us," or "our") collects, uses, and shares your personal information when you visit Lucy & Rose Maryland (the "Website"), use our services, make purchases, or otherwise interact with us on the Website (collectively, the "Service"). In this Privacy Policy, "you" or "your" refers to any user of the Services, including customers, website visitors, and other individuals whose information we collect under this Policy.
Please read this Privacy Policy carefully.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations or legal or regulatory requirements. Any revisions will be posted on the Website with an updated "Last Updated" date, and we will take any necessary legal action.
How we collect and use your personal data
In order to provide our services, we collect information as described below. The specific types of information we collect and use depend on how you interact with us.
In addition to the specific uses listed below, we may also use the collected information to contact you, provide or improve services, comply with legal obligations, enforce the terms of service, and protect or defend our rights, interests, and those of our users.
What personal data do we collect?
Information you provide directly
May include:
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Contact information – such as name, address, telephone number and email address.
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Order information – such as billing/shipping address, payment confirmation, email and phone number.
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Account information – such as username, password, security questions and related information.
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Customer service information - such as the content of the message when you contact us.
Some features may require you to provide personal information. If you choose not to provide it, your use of certain services or features may be restricted.
Information Collected Automatically
We may automatically collect information about your use of the Services ("Usage Information") through cookies, pixels and similar technologies, including:
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Device and browser details
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Internet connection information
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IP address
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How you interact with the Site and Services
Information obtained from third parties
We may obtain your personal data from third parties, such as:
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Service providers who assist in maintaining our store infrastructure
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Third parties who process payments (such as credit/debit card information, billing address) to fulfill orders and manage transactions
All such information will be processed in accordance with this Policy. Please see "Third-Party Websites and Links" for details.
How we use your personal data
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Provide products and services: including fulfilling orders, processing payments, sending notifications, managing accounts, shipping, returns and exchanges.
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Marketing and Promotion: Sending promotional information via email, text message or post, and displaying targeted advertising on this website or other platforms.
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Security and Fraud Prevention: Detect and prevent fraud or illegal activity. If you create an account, you are responsible for keeping your login credentials secure.
Cookies
Like many websites, we use cookies, which are small data files placed on your device to improve your browsing and shopping experience.
How we share your personal data
We may share your personal data with third parties to fulfill contractual obligations, for legitimate business interests, or for other lawful purposes, including:
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With vendors or third parties who assist us in providing services (e.g., IT services, logistics and delivery, payment processing, analytics, customer service, cloud storage).
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With our marketing and business partners for promotional purposes.
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With our affiliated companies or within our group to support business operations.
Third-Party Websites and Links
This website may contain links to third-party websites or platforms. We are not responsible for the privacy or security of these websites and recommend that you check their privacy policies.
Your rights: access, erasure and correction
Depending on where you live, you may have the following rights:
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Access your personal data held by us
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Request deletion of your personal data
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Request correction of incorrect or incomplete information
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us through the following means: