Return and Delivery Policy

IMPORTANT: PLEASE READ THIS RETURN AND SHIPPING POLICY CAREFULLY. BY PLACING AN ORDER, YOU AGREE TO THE TERMS BELOW.

Return policy

Time limit: You can apply for a return within 30 days from the date you received the product. No refund or exchange will be accepted after the deadline.

Condition: Returned merchandise must be in the same condition as it was received – unused, unwashed, and in its original packaging. Personal hygiene items must be properly cleaned before return.

Items not accepted for return (due to hygiene reasons):

  • underwear

  • Underwear/Pajamas

  • Tights/stockings

  • Certain skin care and beauty products

Return Process

If you wish to return an item, please email us at info@lucyrose-maryland.com , and provide the following information:

  • Order number

  • Reason for return

  • Photos of the product (if the product is defective or damaged)

  • Contact

Refund

Process: Once we receive and inspect the returned item, we will email you to let you know whether your refund request has been approved.

  • If your refund is approved, we will refund the amount to your credit card or original payment method within 30 days .

Refund delayed or not received:

  1. Please check your bank account or payment platform first.

  2. If the refund has not been shown after 30 days, please contact us immediately 📧 info@lucyrose-maryland.com .

Return Fees

Return shipping costs are the responsibility of the customer. We recommend using a tracked courier service as we are not responsible for any loss of return shipping.
Returns must be sent back to our Hong Kong warehouse or designated partner address, and the cost depends on the logistics company.

Exceptions

  • Defective or wrong item: If the item you received is defective or wrong, we will replace it free of charge.

  • If the same problem happens again, we will arrange a full refund for you.

  • Order cancellation: Due to automatic processing by the system, the order cannot be cancelled after it is placed.

Shipping and Delivery Information – Lucy & Rose Maryland

Processing Time: All orders take 1 to 3 business days to process. Most weekday orders ship within 1 business day . Orders placed on Friday evenings or weekends may take longer.

Delivery time : Average delivery time is 2 to 5 working days .
International orders: Average delivery time is 7 to 14 business days (depending on region, courier and customs clearance).

Note: During holidays, peak seasons, or global logistics delays, delivery times may be extended to up to 30 days .

How to place an order

Shopping at Clara & Mei Central is easy:

  1. Go to the product page and click "Add to Cart" .

  2. Select the correct product style and click "Checkout" .

  3. Enter the delivery information and confirm it is correct.

  4. Confirm the address again on the delivery page.
    ✅Free shipping in US —— This is our way of thanking our customers.

  5. Click "Proceed to Payment" to complete the secure checkout.

Payment Methods

We provide a secure and encrypted checkout environment to ensure your transactions are hassle-free.
The following payment methods are currently accepted:

  • Credit/Debit Cards: Visa, Mastercard, American Express

  • Mobile payments: Apple Pay, Google Pay, Shop Pay

  • Lucy & Rose gift card/shopping credit (if applicable)

Free shipping

  • All local orders are free shipping - no spending threshold required.

  • International orders: Free shipping on orders over a certain amount (see checkout for details).

Shipping arrangements

We will process and ship your order as quickly as possible.
To keep our prices competitive and support the environment, we may combine orders for bulk shipment.

Special Tips

Due to global logistics pressure or peak season demand, delivery may be delayed. We will do our best to ensure that your order is delivered as soon as possible.

If you need it shipped on the same day , please contact customer service 📧 info@lucyrose-maryland.com —— We will try our best to arrange the best solution for you.